FAQs

How much is postage?

Postage is £3 for UK orders under £30 and FREE for UK orders when you spend £30 or more.

 

Do you ship outside of the UK?

We currently don't ship outside of the UK.

 

How long will it take for my order to arrive?

When your order is processed, items will normally be shipped within 48 hours. After it has been shipped, it usually takes 2-3 working days to arrive. 

 

How can I pay for the items?

You can buy anything from our store by using any major debit or credit card through our payment gateway. We accept Apple Pay and you can also pay via PayPal. We accept MasterCard, Visa and Amex.

 

How can I sign up for an account?

Just use the create account button near the top right of the website, then when you order something you'll be able to track its progress.

 

How can I return an Item?

You can return any unwanted items within 14 days of your delivery date in a saleable condition for a full refund. For any items which you believe to be faulty you may return them for an exchange at no additional charge. In either case, please email sales@mosphaiti.com with details and we will reply within 48 hours to arrange it for you. 

 

How can I cancel an order?

Email sales@mosphaiti.com straight away and we'll help you sort it out.